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FAQ

General Questions

  • How do I adjust White Balance?
  • How do I adjust Exposure?
  • How to Backup Files
  • What are Presets, Actions, Overlays, and LUTs?
  • How to view hidden folders on a Windows PC
  • How to open/unzip a file on desktop

Order Questions

  • I didn't receive my order confirmation/download link?
  • Refund Policy
  • How many times can I download my files?
  • How to access purchases via your account
  • How/when will I receive my files?
  • Where can I find my invoice?
See all 9 articles

Software

  • Can I use your products in my software?
  • What is the difference between Lightroom Classic, Lightroom (CC), Lightroom mobile app, and Photoshop ACR?
  • Where can I purchase software?
  • Lightroom Classic is slow! How can I speed up my workflow?

Presets

  • How to erase snow effect in Lightroom over certain parts of your image
  • I upgraded Lightroom, how to do I convert my LRT files to XMP?
  • What's the difference between general, layer, tool, and brush presets?
  • Troubleshooting: Snow & Fairy Special Effects Presets

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