General Questions

• How do I adjust White Balance?
• How do I adjust Exposure?
• How to Backup Files
• What are Presets, Actions, Overlays, and LUTs?
• How to view hidden folders on a Windows PC
• How to open/unzip a file on desktop

Order Questions

• I didn't receive my order confirmation/download link?
• Refund Policy
• How many times can I download my files?
• How to access purchases via your account
• How/when will I receive my files?
• Where can I find my invoice?

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Software

• Can I use your products in my software?
• What is the difference between Lightroom Classic, Lightroom (CC), Lightroom mobile app, and Photoshop ACR?
• Where can I purchase software?
• Lightroom Classic is slow! How can I speed up my workflow?

Presets

• How to erase snow effect in Lightroom over certain parts of your image
• I upgraded Lightroom, how to do I convert my LRT files to XMP?
• What's the difference between general, layer, tool, and brush presets?
• Troubleshooting: Snow & Fairy Special Effects Presets