Have you already checked your spam/junk folder? Your order emails may have sent there in error. If this is the case, please be sure to mark us as a safe sender going forward! 

In the case that you are still unable to find your order confirmation/download emails, we recommend trying the following:

1. If you paid with PayPal, be sure to check the inbox of the email account associated with your PayPal account.
2. Reach out to our support team at support@theluxelens.com with the following:
   • The first and last name associated with your order.
   • The name(s) of the product(s) you ordered.
   • A general estimate of the time/date of your order.