All products available at The Luxe Lens are formatted as digital downloads. Refunds are available to individuals who have not downloaded their purchase. Unfortunately, once a digital purchase download has been initiated, it cannot be returned. Thus, it cannot be refunded. This return policy includes requests associated with not having compatible software to use a purchase.

If you are unhappy with your product for any reason, please contact support for assistance: support@theluxelens.com. We are happy to provide one-on-one help with installation, along with guidance regarding use of purchased products. Guided video and written instructions are also available to help with installation and application:

• How To Install Lightroom Presets
  Install Lightroom presets in Lightroom Classic versions 5.0 - 7.2
  Install Lightroom presets in Lightroom CC 2015
  Install Lightroom presets in Lightroom Classic versions 7.3 and later
  Install Lightroom presets in Lightroom (CC; cloud-based) desktop versions 1.0 and later
  Sync presets to the Lightroom mobile app via Lightroom CC for desktop
  Direct installation of presets into the Lightroom mobile app
  How to install Local Adjustment Brushes
  How to install presets in Photoshop ACR for Photoshop CC, and 2020
  How to install presets in Photoshop ACR for Photoshop CS6
  
• How to install Photoshop actionsInstalling actions in Photoshop CS6, CC, and 2020
  Installing actions in Elements 15+
  
• How to install Photoshop overlays
  How to use Overlays in Photoshop
  How to use Overlays in Elements
  Adobe Photoshop Mix app for iOS or Android